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CANCELLATIONS

Please note our 48-hour cancelation policy. For appointments cancelled with less than 48 hours' notice, you WILL incur a charge of 50% of the treatment fee.

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 No shows will be charged the full value of the appointment regardless of whether you have a promotion .

If you have missed 2 previous appointment MSA Skincare has the right to decline your appointment.

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RESCHEDULES

MSA Skincare  offers you the opportunity to reschedule up to 48 hours prior to your appointment. 

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LATENESS

Please make every effort to arrive on time, to make sure we can provide you with the full professional treatment experience. Arrival 5 minutes prior to your appointment starting would be advised. If you are running late to your appointment, please contact MSA Skincare by WhatsApp or email (please note that I may be in another treatment) to inform them, so that they can try to accommodate your booking.

 

If you arrive late for your appointment, this will result in a shortened treatment time and you will still be charged the full price.

If you arrive more than 15 minutes late your appointment may cancelled depending on the therapists availability.

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Preparation

• Please attend your appointment with out make-up .​

• Please wear appropriate clothing as you will be required to remove clothing up to your collar bone area to enable the therapist to give you a neck and shoulder massage.

•  Your therapist will usually cover your hair line with a protective band, too.

• Please bear in mind that the first 5-8 mins of your appointment will be going through your consultation form.

• Please note you will not be able to go ahead with your facial if you have not filled out and returned your consultation form at least 24 hrs prior to your appointment.

• We currently use MSA Skincare products and also Neal's Yard Remedies product range

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Please do not attend your treatment if you have any symptoms of Covid-19 or any other virus such as the flu in order to protect others.

 

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During Treatment

For your safety and peace of mind our treatment space and equipment are sterilised before and after each use.

Your therapist will disinfect their hands during your appointment

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As a thank you, you will receive 15% off MSA Skincare products bought on the day of your treatment.

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